All macarons are shipped in a 5 pack. Because we are a small business with limited availability, shipments are typically completed on the following weekend. Macarons contain various chocolate and jam fruit fillings and are fragile in nature. Although we use protective packaging for shipping, we can’t control the handling or environment of the product once it has been delivered to the courier. Mr. Bonbon is not liable for the condition of the product upon arrival or thereafter, and all sales are final. Mr. Bonbon will not compensate customers for damaged products including smashed or melted macarons. For other quality concerns, contact us via telephone or email.